Last Updated: September 8, 2026
Welcome to RideLink Express. These Terms & Conditions (“Terms”) govern your access to and use of the RideLink Express website, ridelinkexpress.com, and our bus transportation, ticketing, booking, and related services.
By accessing or using our Website or making a booking, you agree to these Terms. If you do not agree with these Terms, please do not use our services.
1. About RideLink Express
RideLink Express provides bus transportation and travel-related services, including online booking, ticketing, travel information, and related customer services.
Certain transportation services may be operated by RideLink Express or by independent bus operators, transportation companies, or other service providers.
Where a booking involves a third-party transportation operator, that operator’s applicable rules and conditions may also apply.
2. Eligibility
You must provide accurate and complete information when creating an account or making a booking.
You are responsible for ensuring that the information you provide, including your name, contact details, and passenger information, is accurate.
If you are making a booking on behalf of another passenger, you confirm that you have permission to provide their information and make the booking on their behalf.
3. User Accounts
You may be able to create an account using your email address or supported third-party authentication services such as Google Sign-In.
You are responsible for maintaining the security of your account and for activities carried out through your account.
You must notify us if you believe that your account has been accessed without authorization.
RideLink Express reserves the right to suspend or terminate accounts involved in fraud, abuse, unauthorized activity, or violation of these Terms.
4. Google Sign-In
RideLink Express may allow you to sign in using your Google Account.
When using Google Sign-In, your use of Google’s authentication services is also subject to Google’s applicable terms and policies.
Information obtained through Google Sign-In is handled in accordance with our Privacy Policy.
5. Bus Bookings
When you make a booking through RideLink Express, you agree to provide accurate passenger and travel information.
A booking is considered confirmed only when RideLink Express or the applicable transportation operator has confirmed the booking and, where applicable, payment has been successfully received.
Availability displayed on the Website may change until a booking is confirmed.
RideLink Express reserves the right to correct obvious pricing, availability, or booking errors.
6. Tickets and Travel Information
Passengers are responsible for reviewing their booking confirmation and ensuring that all travel details are correct.
You should check:
- Passenger name
- Origin
- Destination
- Travel date
- Departure time
- Number of passengers
- Boarding location
- Any applicable luggage requirements
Passengers should arrive at the designated boarding location sufficiently before the scheduled departure time.
RideLink Express is not responsible for a passenger missing a departure because of late arrival at the boarding location.
7. Fares and Payments
Prices displayed on the Website are subject to change until a booking is confirmed.
The final price payable will be shown during the booking process or at checkout.
Where applicable, taxes, service charges, booking fees, or other applicable charges may be included in the final amount.
Payments may be processed through third-party payment providers.
RideLink Express does not guarantee that every payment method will always be available.
8. Cancellations and Refunds
Cancellation and refund eligibility depends on the fare, ticket, transportation operator, and applicable booking conditions.
Where a cancellation is permitted, any applicable cancellation fees or deductions will be communicated during the cancellation process or according to the applicable ticket conditions.
Some tickets may be non-refundable or may have restricted cancellation conditions.
Refunds, where approved, will normally be processed through the original payment method or according to the applicable payment provider’s procedures.
RideLink Express cannot guarantee a refund where the applicable transportation operator’s fare rules do not permit one.
9. Schedule Changes and Cancellations by Operators
Bus schedules, routes, departure times, boarding locations, and services may occasionally change because of operational requirements, weather, road conditions, safety issues, mechanical problems, government restrictions, or other circumstances.
If a transportation operator cancels or significantly changes a service, RideLink Express will make reasonable efforts to notify affected passengers using the contact information provided during booking.
Available remedies may include rescheduling, alternative arrangements, or a refund where applicable.
10. Passenger Responsibilities
Passengers must:
- Provide accurate booking information.
- Possess any identification or travel documents required for their journey.
- Follow applicable transportation operator rules.
- Follow safety instructions from drivers and transportation staff.
- Arrive at the boarding location on time.
- Keep their ticket or booking confirmation available when required.
- Behave respectfully toward staff and other passengers.
Passengers must not use the service for unlawful activities or engage in threatening, abusive, or disruptive behavior.
11. Luggage and Personal Belongings
Luggage allowances and restrictions may vary depending on the route and transportation operator.
Passengers are responsible for complying with the applicable luggage requirements.
RideLink Express is not responsible for loss, theft, or damage to personal belongings except where liability cannot legally be excluded.
Passengers should not leave valuable or important items unattended.
12. Prohibited Conduct
You must not:
- Use the Website for unlawful purposes.
- Provide false or misleading information.
- Make fraudulent bookings.
- Use another person’s account without authorization.
- Attempt to interfere with the Website or its systems.
- Attempt to gain unauthorized access to our systems.
- Use automated methods to abuse, scrape, or overload the Website.
- Circumvent booking, payment, security, or access controls.
- Use the Website in a manner that could harm RideLink Express or other users.
We may cancel bookings or suspend accounts where we reasonably believe fraudulent or abusive activity has occurred.
13. Third-Party Services
Our Website may contain links, integrations, payment services, authentication services, or other functionality provided by third parties.
These services may have their own terms and privacy policies.
RideLink Express is not responsible for the availability, security, content, or practices of third-party services that are outside our control.
14. Website Availability
We make reasonable efforts to keep the Website available and functioning correctly.
However, we do not guarantee that the Website will always be:
- Available without interruption
- Free from errors
- Free from security vulnerabilities
- Compatible with every device or browser
- Free from temporary outages or technical problems
We may temporarily suspend or modify the Website for maintenance, security, upgrades, or other operational reasons.
15. Intellectual Property
Unless otherwise stated, the Website and its contents, including:
- Logos
- Branding
- Text
- Graphics
- Images
- Website design
- Software
- Content
are owned by or licensed to RideLink Express and are protected by applicable intellectual-property laws.
You may not reproduce, distribute, modify, copy, sell, or commercially exploit our Website content without prior written permission.
16. Disclaimer
RideLink Express provides booking and transportation-related services on an “as available” basis.
We do not guarantee that transportation services will operate without delays, interruptions, cancellations, route changes, or other operational issues.
Where transportation is provided by an independent operator, RideLink Express does not control that operator’s vehicles, drivers, routes, schedules, or operational decisions.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.
17. Limitation of Liability
To the maximum extent permitted by applicable law, RideLink Express will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our Website or services.
This may include losses arising from:
- Travel delays
- Missed connections
- Changes to schedules
- Service interruptions
- Loss of personal belongings
- Third-party service failures
- Website interruptions
- Events outside our reasonable control
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
18. Force Majeure
RideLink Express will not be responsible for delays, cancellations, or failure to provide services caused by circumstances beyond our reasonable control.
Such circumstances may include:
- Severe weather
- Natural disasters
- Road closures
- Accidents
- Government restrictions
- Strikes
- Civil disturbances
- War or terrorism
- Public-health emergencies
- Mechanical or infrastructure failures
- Power or telecommunications failures
- Other unforeseen events beyond our reasonable control
19. Privacy
Your use of RideLink Express is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.
20. Changes to These Terms
We may update these Terms from time to time.
When changes are made, we will update the “Last Updated” date at the top of this page.
Your continued use of the Website after updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
21. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws applicable to RideLink Express and the jurisdiction in which RideLink Express operates, without regard to conflict-of-law principles.
Any disputes shall be subject to the jurisdiction of the applicable courts, unless otherwise required by applicable law.
Important: once you tell me the actual legal entity/business location for RideLink Express, I recommend replacing this section with the specific province/state and country rather than leaving it generic.
22. Contact Us
If you have questions about these Terms or your booking, please contact us:
RideLink Express
Website: ridelinkexpress.com
Email: [email protected]
Phone: +17809371442
Business Address: 1136 65 St NW, Edmonton, AB T6L 4A2, Canada