Privacy Policy

Last Updated: September 8, 2026

RideLink Express (“RideLink Express”, “we”, “us”, or “our”) operates ridelinkexpress.com (the “Website”) and provides bus transportation, ticketing, booking, and related travel services.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our Website, create an account, make a booking, or use our services.

By using RideLink Express, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you use our Website and services.

1.1 Information You Provide Directly

Depending on how you use our services, we may collect:

  • Full name
  • Email address
  • Telephone/mobile number
  • Billing or booking information
  • Passenger information required to complete a booking
  • Travel origin and destination
  • Travel date and time
  • Booking and ticket information
  • Account login information
  • Communications you send to us
  • Information you provide when contacting customer support

We only request information that is reasonably necessary to provide our services.

1.2 Information Received Through Google Sign-In

RideLink Express may allow you to create or access your account using Google Sign-In.

When you choose to sign in with Google, we may receive information from your Google Account that you authorize Google to provide to us, which may include:

  • Your name
  • Your email address
  • Your Google Account profile identifier
  • Your profile picture, where made available by Google and authorized by you

We use this information to:

  • Create and authenticate your RideLink Express account
  • Allow you to sign in without creating a separate password
  • Identify your account
  • Provide booking and account-related services
  • Communicate with you regarding your account and bookings

We do not use Google user data for advertising, sell Google user data, or use Google user data to determine your eligibility for credit or lending.

We request only the Google permissions necessary for the functionality of RideLink Express. Our handling of Google user data is limited to the purposes described in this Privacy Policy and is subject to Google’s applicable API Services User Data Policy.

1.3 Automatically Collected Information

When you access our Website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referring website
  • Basic website usage information
  • Cookies and similar technologies

This information may be used for website operation, security, troubleshooting, analytics, and improving our services.

2. How We Use Your Information

We may use collected information to:

  • Create and manage your RideLink Express account
  • Authenticate users
  • Process bus bookings and reservations
  • Provide tickets and booking confirmations
  • Communicate booking-related information
  • Respond to customer inquiries
  • Provide customer support
  • Process payments through applicable payment providers
  • Improve our Website and services
  • Detect and prevent fraud, abuse, and unauthorized activity
  • Maintain the security of our systems
  • Comply with applicable laws and legal obligations

We do not sell your personal information to third parties.

3. Google User Data

If you use Google Sign-In or another Google integration provided by RideLink Express, we access only the Google information necessary to provide the requested functionality.

Google information received by RideLink Express is used only for the purposes disclosed in this Privacy Policy.

We do not:

  • Sell Google user data
  • Rent Google user data
  • Use Google user data for targeted advertising
  • Use Google user data for personalized advertising
  • Transfer Google user data to data brokers
  • Use Google user data to determine creditworthiness
  • Use Google user data for lending purposes
  • Use Google user data to train generalized artificial intelligence or machine-learning models

We do not transfer Google user data to third parties except where necessary to provide or improve the functionality of RideLink Express, comply with applicable law, protect our rights or users, or as otherwise permitted by Google’s applicable policies.

Google user data is handled in accordance with Google’s API Services User Data Policy and applicable Limited Use requirements.

4. Sharing of Information

We may share information with service providers that help us operate RideLink Express, such as:

  • Payment processors
  • Bus operators and transportation partners
  • Booking and reservation service providers
  • Website hosting and infrastructure providers
  • Email and communication providers
  • Security and fraud-prevention providers
  • Analytics and technical service providers

These providers receive only the information reasonably necessary to perform their services.

We may also disclose information where required by law, court order, government authority, or where reasonably necessary to prevent fraud, security threats, or other unlawful activity.

We do not sell your personal information.

5. Payments

Where payments are available through the Website, payment transactions may be processed by third-party payment providers.

RideLink Express generally does not directly store complete payment card information such as full credit card numbers, CVV numbers, or similar authentication information unless explicitly stated otherwise.

Payment providers may collect and process payment information according to their own privacy policies and terms.

6. Cookies and Similar Technologies

RideLink Express may use cookies and similar technologies to:

  • Keep users signed in
  • Maintain shopping or booking sessions
  • Remember preferences
  • Improve Website functionality
  • Understand Website usage
  • Improve security

You may configure your browser to reject or delete cookies. However, disabling certain cookies may affect the functionality of parts of the Website.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services
  • Maintain your account
  • Complete and maintain booking records
  • Resolve disputes
  • Maintain business and financial records
  • Prevent fraud and abuse
  • Comply with legal and regulatory obligations

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure.

9. Your Rights and Choices

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Request information about how your information is used
  • Withdraw consent where processing is based on consent
  • Request restriction of certain processing

You may contact us using the contact information provided below to exercise applicable rights.

Some information may need to be retained where required by law or where necessary to complete legitimate business or contractual obligations.

10. Google Account Access

If you use Google Sign-In, you can manage or revoke RideLink Express’s access to your Google Account through your Google Account settings.

Revoking Google access may prevent you from using Google Sign-In to access your RideLink Express account, but it does not necessarily delete information already associated with your RideLink Express account.

To request deletion of your RideLink Express account and associated personal information, contact us using the information below.

11. Children’s Privacy

RideLink Express is not intended to knowingly collect personal information directly from children who are below the minimum age permitted under applicable law.

If we become aware that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete the information.

12. Third-Party Services and Links

Our Website may contain links to third-party websites, services, payment providers, transportation providers, or other services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

13. International Data Processing

Depending on the service providers we use, your information may be processed or stored in countries other than the country in which you reside.

Where required by applicable law, we take reasonable steps to ensure appropriate safeguards are applied to personal information transferred internationally.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or data-processing practices.

When we make changes, we will update the “Last Updated” date at the top of this page.

If we make material changes to how we process personal information, we may provide additional notice where required by applicable law.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or our data practices, please contact us:

RideLink Express
Website: https://ridelinkexpress.com
Email: [email protected]
Phone: +17809371442
Business Address: 1136 65 St NW, Edmonton, AB T6L 4A2, Canada